Account administrators should have the ability to change the store associated with an existing customer/user account. Currently, once a user account is associated with a store, the store assignment cannot be changed by the InkSoft account administrator. Support has the ability to change it on the backend, but the InkSoft customer has to contact Support each time a change is needed. This can become a real issue for businesses that operate multiple stores, create new stores periodically, or have customers whose relationship with a particular store changes over time. We recently discovered this when a longtime customer's account was still associated with a store created several years ago. That old store association was not just visible internally—it was affecting the customer-facing branding on new proposals, including the sender identity and the “The team at...” branding in proposal emails. InkSoft Support was able to change the customer's store association to our main store very quickly, which immediately corrected the problem. Since this functionality already exists for Support, it would be extremely useful to make it available to authorized account administrators in the Customers/CRM area. This would allow us to: Correct outdated or inappropriate store associations. Keep customer-facing proposal branding accurate. Better manage customers who interact with multiple stores over time. Avoid creating unnecessary duplicate customer records as a workaround. Resolve a simple account-management issue without opening a Support ticket. Free up InkSoft Support to spend more time on issues that actually require Support assistance. If there are concerns about accidentally changing a customer's store, the option could be restricted to account administrators and include a confirmation warning before the change is made. This seems like a relatively small administrative capability that could make customer management easier for InkSoft users while also reducing unnecessary Support requests.
