Ideas

It would be extremely helpful to have the option to issue a store credit directly while editing an order, even if this simply generated a new gift certificate tied to the customer’s account. Example use cases: 1) If an item on a customer’s order is backordered, instead of refunding the original payment method, we could issue the customer a store credit that they can use later to select a replacement item at their convenience. 2) If a customer returns an item, having the ability to issue a store credit rather than processing a credit card refund would give both the customer and the store more flexibility. This would streamline order adjustments, reduce unnecessary refunds, and provide a better overall customer experience while keeping revenue within the store.

This has been suggested since 2020. We need that ability to have a product bundle with 3-5 items for teams/schools and when a customer orders the items are independent so they all show on the order sheet.

Allow for a collapsible navigation component that you can tuck out of view when you are not needing it, so that you can save some real estate to focus on the sections of the page you are interacting with.

The ongoing issue of styles being discontinued, and not being updated. Reached out to support for help on this issue and was told this is great idea for the feature board request - this is already listed within the roadmap so maybe one day it will happen.

Currently, RPC products don’t allow any kind of personalization preview. One solution could be to integrate a feature that shows not only where and how personalization will appear on the product but also lets customers type and preview exactly what their personalization would look like. For example, similar to font preview tools, customers could type words or phrases and see them rendered in the selected font and placement. This could be controlled by personalization settings (like min/max characters or numbers) to ensure the preview matches product/design constraints. Adding this feature would make RPC products more interactive, reduce errors, and improve the overall customer experience.

In Customers > Companies, we can already mark companies TAX EXEMPT and exemption type. When "OTHER" is selected, we need a text box field to detail the exemption. We also need a feature to upload the customer Sales Tax Exemption Certificate.

It would be amazing to have the ability to sell digital downloads instead of having to deal with shopify & etsy

Currently, every time we add new products, we frequently have to correct errors because pricing is outdated, images are incorrect, and other details are not synchronized. Live supplier feed using API keys would correct product errors. We continue to experience workflow delays when adding new products. IT suggests clearing the cache and updating Google Chrome. On our end, we constantly have to stop working to clear the cache just for a product to appear correctly. This seems like an unnecessary hurdle. Will I be required to clear my cache multiple times a day to ensure products populate correctly? When we used Teesom, we utilized API keys with suppliers such as S&S Activewear and Sanmar. This enabled products, images, pricing, and stock totals to update in real time. Inksoft does not using this type of live integration and from all the comments and multiple idea suggestions, numerous people on this idea board experience this same issue. This NEEDS to be at the top priority for the idea team! We utilize this program to help streamline work and save time. We are LOSING time CONSTANTLY correcting products.

When working with a bundle product for our webstores we have to manipulate the personalization fields in the product manager to create fields asking for the respective sizes of the other items not in the first drop down. This is our way of creating a "bundle", it does not relate information to Purchasing tab and getting a PO is tedious when you have to run a 'Simple Order Item Report' and use excel to count the quantities. Please create a Bundle Product feature that can be created from current existing products for a fixed price that relates all information to the others tabs in Core, Thank you.

Please add .EMB for accepted embroidery file format.