sleeve print mock-up
We do a good amount of sleeve prints and there is no way to add sleeve art in the online store mock-ups. Any ideas?
Improve Tier 2 Customer Support
Increase the number of support team members in order to adequately support the number of customers you service. We understand that some problems take time to fix, but response times are too long.
Personalization on Orders Detail Report
We need the ability to add personalization options to the Orders Detail report. Adding this option will allow the product ordering report to function similarly to the Simple Order Item Report.
Gift Certificate Reporting
Two suggestions/needs here: Ability to delete gift certificates so they don't appear in reporting if there is an error or client decided to cancel some of them. Voiding them just makes them look like they were used as there is no indication on the report as to WHY the balance is at zero now. Ability to set dates on the gift certificate report rather than pulling the list of all-time codes. I don't need to see codes from 2021 anymore. :)
Getting Colorways you set easier
When editing store art, it would be nice to be able to see the thread colors, and ink colors you selected to be upload without having to make a production card. Example being, I have a dummy store I use for all my proofs to customer to not disrupt production trying to get proof together. The issue I feel is you go under store art, you can see your files then you click manage colorways and you may have a few set for one design, but you are unable to view if you set Maderia, Robinson-Anton, Gunold or Isacord thread colors, or if you set cmyk, rgb or pantones for prints without having an order and creating a production card. Now I know you can easily download the print files and open to view what you set, but dst files do not do that for embroidery only emb files hold colorways and thread numbers.
Sign Products - Adding 1 or 2 dropdowns for options
When adding a product in the sign side I really need the ability to offer options. for example on a banner trim to color / hem only / hem and grommets or on stickers individual / multiple per sheet another would be rounded corners and it would be a bonus to be able to add a cost to these options.
Modernize your website builder
Please work to modernize your website builder. Many more basic features should be available without having to resort to HTML for goodness sake. I can't even add a button without it being a graphic that I upload and add a link to. ANTIQUATED!
SalesDoc Reports Updates
We are looking at making some improvements to the current SalesDoc report offerings. This includes the following: Update: Default all fields in each report ON Update: Additional fields in some existing reports (IE: Personalization fields in Order Detail Report) New Report: Product Ordering Report (By SKU) New Report: Product Ordering Report (By MFG SKU)
Re-order Merch for Mistakes
So we are running into this issue where a garment gets misprinted on an order. We then need to make a note in "Orders" and create a NEW "proposal", give a 100% discount so that it doesn't mess with our numbers, then push it to "orders" so that it shows up in "Needs Purchasing" again and we can track it as a team. One suggestion I have to make this process easier would be to add a "reorder" button that pushes it to "needs purchasing". It would save us so much time and confusion as a team. We would only need to make a note on the order that something is being reprinted and we could change the "job" status as "needs purchasing" again. We just need an easier way to reorder merch when mistakes are make. Thanks so much for hearing us out.
Fully Customizable Reports
Please add a gift certificate check box to the new sales doc custom reports under Orders Summary Reports. Since we got upgraded Friday I'm now having to manually combine two reports to get everything I need for accounting due to the way our state does taxing on shipping.