Show store name on credit card.
Jonathan Astie
This is no longer a Stripe issue. InkSoft now requires merchants to use InkSoft Payments, and the guidance we were given was that this tighter integration would improve payment handling.
Despite that, the credit card descriptor still only shows main store name, not the actual micro store name the customer purchased from. This continues to cause unnecessary chargebacks and customer service issues for multiple decorators.
If InkSoft controls the payment processor, InkSoft should also be able to support dynamic descriptors such as:
“Campbell Signs & Apparel on behalf of [Store Name]”
This is a basic e-commerce feature and would significantly reduce disputes, refunds, and support overhead for both decorators and InkSoft.
Karen Foley
We've had charges disputed also because people don't recognize the company name.
L
Linda Bruno
I have requested this and was told it was a Stripe issue but Stripe tells me it is an InkSoft issue.
Having the store name on the CC would save a lot of customer service calls and chargebacks for "unrecognized transaction".